Transportation

A Lifeline for the Elderly

Did you know that one-half of Americans 65 and older do not have access to public transportation? And that more than half of all non-drivers 65 and older stay at home in a given day because they don’t have transportation options? Many seniors continue to drive even with impairments because they don’t believe they have transportation options.

Research shows that seniors and aging baby boomers overwhelming want to stay in their homes and continue to lead active, independent lives. In fact, older adults are less likely to move after retirement than seniors were 30 years ago. This means that millions of baby boomers will age in place. For this dream to be realized, seniors will increasingly need access to public transportation. Without alternatives, seniors will face isolation and a dramatically reduced quality of life. According to research by the Surface Transportation Policy Project, more than 3.5 million Americans – more than half of the non-driving population age 65 and over – stay at home on any given day, often because they lack access to transportation. People over 65 that have stopped driving make fewer trips to the doctor (15%), to shop or eat out (59%), and for social, family and religious activities (65%) than drivers in the same age group. (AARP report)

Most of us who have ready means of transportation take it for granted, but for many of our elderly, it can make a difference in our health, nutrition, and mental health. It is a means of getting to medical appointments, food stores, and places for socializing to escape the isolation that often comes with age.

It is for these reasons that the Volen Center developed and maintains its large fleet of buses that transport seniors on some 85,000 trips per year. It is truly a lifeline for many, taking them to medical appointments and other crucial destinations at an affordable cost.

If you drive or live in the area from Boynton Beach south to north Broward, you have undoubtedly seen some of the Volen Center buses, brightly decorated with our butterfly logo. 

Our Community Coach offers group rides from a fleet of wheelchair-equipped vehicles for a nominal fee.

Reasonable Modification Policy

TITLE VI INFORMATION

The Volen Center operates its programs and services without regard to race, color and national origin in accordance with Title VI of the Civil Rights Act.  Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Volen Center.

For more information on the Center’s civil rights program  and the procedures for filing a complaint, contact the Human Resources director by calling (562) 395-8920 ext. 233; or visit our administrative office at 1515 West Palmetto Park Road, Boca Raton, Florida 33486.

A complainant may file a complaint directly with the federal transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, east building, 5th Floor-TCR, 1200 New Jersey Ave. SE, Washington, DC 20590

If information is needed in another language, contact (561) 395-8920 ext. 218.

Transportation Policy

Title VI Notice to the Public

The Volen Center’s operates its transportation programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with The Volen Center. For more information on The Volen Center civil rights program, and the procedures to file a complaint about the transportation program, contact the Title VI Liaison at (561) 395-8920 ext. 233, or visit our administrative office at 1515 West Palmetto Park Road, Boca Raton, Florida 33486. A complainant may file a complaint directly with the Florida Department of Transportation by filing a complaint with the District 4 Title VI Coordinator (Adrienne Brown, adrienne.brown@dot.state.fl.us) A complainant may also file a complaint directly with Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590. If information is needed in another language, contact the Human Resources Department at (561) 395-8920 ext. 233.

Aviso al Publico en relacion al Titulo VI

The Volen Center opera sus programas y servicios de transportación sin tener en cuenta la raza, color, o origen nacional de ningun individuo en acuerdo con el Titulo VI del Acta de Derechos Civiles del 1964. Cualquier persona quien crea que aya sido afectada por un acto de discriminación en acuerdo con el Articulo VI puede presentar una queja al The Volen Center. Para más información acerca del programa de Derechos Civiles del Volen Center y los procedimientos para presentar una queja relacionada el programa de transportación, por favor contactar la coordinadora del Título VI, Bonnie Steinberg, al (561) 395-8920 ext. 233, o visite nuestra oficina de administración al 1515 West Palmetto Park Road, Boca Ratón, Florida 33486. La persona afectada podría presentar una queja al Departamento de Transportación de la Florida con la coordinadora del Districto 4 Titulo VI (Adrienne Brown, adrienne.brown@dot.state.fl.us). O también a la Administración de Transito Federal con la Oficina de Derechos Civiles, atención: Complaint Team, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590. Si requiere información en otro idioma, puede contactar al Departamento de Recursos Humanos al (561) 395-8920 ext. 233.

Contact Us

Call our Transportation Department at 561.395.8920 and select option 5.

Restrictions apply and rides are only offered Monday through Friday. Reservations are required. Please contact the Transportation Department for more information.

Support Us

Our programs rely on contributions from our community. If you are able to donate to The Volen Center, please do so here

If you are able to volunteer for our programs or at our events, contact us here.

Thank you!

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